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Getting Started

Frequently Asked Questions

Find answers to common questions below.

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๐Ÿš€ Installation & Setup
  1. Click "Add to Chrome" on the Chrome Web Store page
  2. Click "Add Extension" in the popup
  3. Pin OG Outlier to your toolbar by clicking the puzzle piece icon in Chrome
  4. Visit Facebook and start scrolling โ€” OG Outlier activates automatically
OG Outlier currently supports Google Chrome only (version 88 and above). Support for Edge and Brave is planned for a future update.
OG Outlier is a Chrome desktop extension and works on Facebook in desktop Chrome only. Mobile browsers do not support Chrome extensions.
Click the puzzle piece icon (๐Ÿงฉ) in Chrome toolbar โ†’ Find OG Outlier โ†’ Click the pin icon next to it. The crown icon will now appear in your toolbar.
Go to Chrome menu (โ‹ฎ) โ†’ More Tools โ†’ Extensions โ†’ Find OG Outlier โ†’ Make sure the toggle is ON. If still not showing, try removing and reinstalling the extension.
โš™๏ธ How It Works
OG Outlier reads the engagement numbers (likes, comments, shares, views) visible on your Facebook feed and applies a local scoring algorithm. Posts scoring above your threshold (default 70/100) are flagged as trending with a glowing badge.
A few possible reasons:
  1. Check the extension is enabled (popup โ†’ Settings โ†’ Enable toggle must be ON)
  2. Your threshold may be set too high โ€” try lowering it in Settings (popup โ†’ Settings โ†’ Threshold slider)
  3. Posts in your feed may genuinely have low engagement
  4. Facebook may have updated their layout โ€” contact us so we can push an update
Yes. Open the extension popup โ†’ Settings tab โ†’ drag the Threshold slider. Lower value = more posts flagged. Higher value = only highly viral posts flagged. Default is 70 out of 100.
OG Outlier works on your main Facebook news feed. Groups and Pages support depends on Facebook's layout for those sections and may vary.
No. OG Outlier uses a lightweight local algorithm with no external API calls. All processing happens instantly on your device with zero network requests during scoring.
๐Ÿ”‘ License & Activation
  1. Purchase a Pro plan at ogoutlier.online/pricing
  2. Check your email for your license key
  3. Click the OG Outlier icon in Chrome toolbar
  4. Go to License tab
  5. Paste your license key and click Activate
  6. Pro features unlock immediately
Check your purchase confirmation email from Freemius. If you cannot find it, email us at bhushanchhaya@gmail.com with your purchase email address and we will resend it within 24 hours.
Each license activates on one Chrome installation at a time. To switch devices:
  1. Open extension popup โ†’ License tab
  2. Click "Deactivate This Device"
  3. Install OG Outlier on your new Chrome
  4. Enter your license key and activate
You can switch devices unlimited times.
Your license is currently active on a different Chrome installation. To transfer it:
  1. On the original device: popup โ†’ License โ†’ Deactivate This Device
  2. Then activate on your new device
If you no longer have access to the original device, email us at bhushanchhaya@gmail.com and we will manually deactivate it for you.
  1. Make sure you copied the full key with no spaces
  2. Check your internet connection
  3. Try removing and reinstalling the extension
  4. If still not working, email bhushanchhaya@gmail.com with your license key and purchase email
๐Ÿ’ณ Billing & Payments
We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal via our payment partner Freemius.
You can cancel anytime: Your Pro features remain active until the end of your current billing period.
Yes. We offer a 7-day money-back guarantee from your purchase date, no questions asked. Email bhushanchhaya@gmail.com with subject line "Refund Request" within 7 days of purchase. Refunds are processed within 2 business days and appear on your card within 5-10 business days.
Yes, subscriptions renew automatically. You will receive a reminder email from Freemius before your renewal date. You can cancel anytime before renewal to avoid being charged.
Email us immediately at bhushanchhaya@gmail.com with:
  • Your purchase email
  • Last 4 digits of card used
  • Screenshot of the charge
We will resolve within 24 hours.
๐Ÿ”’ Privacy & Security
No. OG Outlier reads engagement numbers from your feed purely for local scoring. No Facebook content, post text, or personal data is ever collected, stored externally, or transmitted to our servers.
Yes. OG Outlier is a read-only passive extension. It never logs in, posts, likes, shares, or interacts with Facebook in any way. It only reads visible numbers on your own feed.
Only in your local Chrome browser:
  • Anonymous device UUID (for license activation)
  • Your license key (if Pro)
  • Your settings and preferences
  • Daily post count (for free tier)
All local. Nothing on our servers. Full details: ogoutlier.online/privacy
๐Ÿ”ง Troubleshooting
Facebook frequently changes their interface which can affect how the extension reads engagement data.
  1. First try: Remove and reinstall the extension
  2. Check Chrome Web Store for a newer version
  3. If still broken, email bhushanchhaya@gmail.com โ€” we prioritize fixing Facebook layout changes within 48-72 hours of reports
  1. Check popup โ†’ Settings โ†’ "Show Badges" is ON
  2. Refresh the Facebook page
  3. Try lowering your threshold in Settings
  4. Disable other Facebook extensions temporarily to check for conflicts
  1. Right-click the OG Outlier icon in toolbar
  2. Select "Remove from Chrome"
  3. Confirm removal
This removes all extension data automatically. To also clear license data before uninstalling: popup โ†’ Settings โ†’ Clear All Data โ†’ then uninstall.
Email bhushanchhaya@gmail.com with:
  • Description of the bug
  • Steps to reproduce it
  • Chrome version (chrome://version)
  • Screenshot if possible
We investigate all bug reports within 48 hours.

Get in Touch

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Email Support
bhushanchhaya@gmail.com
Response: 24-48 hours
Monโ€“Sat, 9amโ€“6pm IST
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Website
ogoutlier.online
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privacy & terms
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